09/02/2021

EXECUTIVE HOUSEKEEPER

DUBAI, UNITED ARAB EMIRATES (FULL TIME)

*Must Have Valid UAE Drivers Licence*

The Introduction

Maison Privee is an award winning technology enabled hospitality company providing vacation and corporate rentals in Dubai that combine the service and convenience of a premium hotel with the privacy and comfort of home.

A high growth start-up, Maison Privee secured Series A funding of USD$4m and has since taken a leading position in the vacation rentals sector in Dubai. Maison Privee became the first vacation rental operator in the Middle East to win at the World Travel Awards 2020.

We hand pick luxury properties in the best locations in Dubai and support them with extensive services to ensure that our guests have the best possible experience with every stay. We take care of our guests with complete hospitality services, including checking in/out, leveraging our 24/7 support team for any questions or troubleshooting during the stay, offering concierge services, and utilising our professional cleaning services with fresh linens, towels, and toiletries between stay.

 

The Opportunity

We’re looking for a seasoned Executive Housekeeper to manage our housekeeping function to an exceptional standard. Our Executive Housekeeper will oversee and motivate the team to manage all aspects of our housekeeping function and ensure that our guests are presented with the best possible standards for their stay.

Key Accountabilities

  • End to end management of all on the ground guest facing operations including scheduling of housekeeping and ensuring exceptional standards for our guests. 

  • Oversight and management of third-party contractors, including reconciliation and audit of invoices.

  • Management of quality assurance checks in the apartments/villas.

  • Manage specialised VIP hospitality services.

  • Take responsibility for all SOP's, process and controls to ensure that all units are cleaned and maintained to exacting standards.

  • Complete provision, de-provisioning of apartment/villas including full preparation of units to guest ready standards.

  • Oversee condition and maintenance of all live units and ensure completion of required works to standards set.

  • Work closely with the reservations team to ensure alignment, proper communication and coordination.

  • Take full ownership and responsibility for troubleshooting situations in the field.

  • Provide on the job coaching and formal training to team members so that the team operates seamlessly to the high standards required.

  • Ensure that the brand standards of Maison Privee are maintained at all times.

  • Lead the recruitment of new team members and provide ongoing assessment of the existing team to ensure standards of service are meticulously maintained. 

  • Provide regular management reporting to ensure visibility of end to end operations.

 

Skills & Experience

  • Seasoned 5 star hospitality experience in a hotel rooms division function (executive housekeeping background) or a similar role with a luxury holiday home operator.

  • In-depth experience of managing a busy hospitality operations function and leading a team to an exceptional standard.

  • Ability to travel around Dubai (valid UAE drivers license essential).

  • Dubai work experience essential, must be in country.

  • Ability to develop and oversee process and controls to ensure consistency in delivery.

  • Ability to communicate effectively with managers and subordinates.

  • Ability to effectively mentor and motivate teams.

  • Ability to work positively in a diverse environment.

  • Ability to work under pressure and in a fast-paced environment.

 


Languages
English (fluent).

Contract Type

Competitive Single Contract package offered.

To Apply

Please send your résumé along with drivers licence copy by email to to careers@themaisonprivee.com with the words 'Executive Housekeeper' in the email subject. Applications which do not have an accompanying cover letter will not be considered.