The Opportunity

To be aware of all reservations activities and to coordinate the requirements with the departments concerned including but not exclusively the following:


  • Ensure all reservations are processed in a pleasant, professional and efficient manner

  • Act as the primary liaison between the guest and the Company

  • To prepare work schedules according to the hotel's occupancy forecasts

  • Handle reservations, inquiries and cancellations in an attentive, courteous and efficient manner

  • Quote available rates to maximize room revenue according to Company standards

  • Coordinate with clients and Guest Relations Team of Maison Privee for bookings, room availabilities, and extra services

  • Upselling

  • Enter reservations into the database according to standard operating procedures

  • Maintain accurate files and reports

  • Ensure quality of work provided meets the expectations of the Company

  • Perform other relevant assignments as requested

Skills & Experience

To be an effective Reservations Agent, the candidate must demonstrate:

  • Minimum of 2-year experience in a similar role with a hotel or holiday home operator required

  • Bachelors degree or diploma

  • Fluent English mandatory 

  • Responsible, motivated, team player 

  • Must possess a customer first mentality

  • Exceptional interpersonal skills

  • Good skills with numbers

  • Able to take on a task and see it through to completion

  • Strong communication skills

  • Creative talents and the ability to solve tough problems on the fly without having to seek assistance

  • The ability to handle pressure

  • Skill in prioritizing and managing multiple tasks at the same time

  • Attention to detail

  • Excellent time management and organisation

  • Hospitality background is a must



English (fluent), Arabic (desired), Russian (desired).


To Apply

Please send your résumé, along with a cover letter explaining why you are a good fit for this role to with the words 'Hotel Reservations Agent' in the email subject