HOTEL RESERVATIONS AGENT

DUBAI, UNITED ARAB EMIRATES (FULL TIME)

The Opportunity

To be aware of all reservations activities and to coordinate the requirements with the departments concerned including but not exclusively the following:

 

  • Ensure all reservations are processed in a pleasant, professional and efficient manner

  • Act as the primary liaison between the guest and the Company

  • To prepare work schedules according to the hotel's occupancy forecasts

  • Handle reservations, inquiries and cancellations in an attentive, courteous and efficient manner

  • Quote available rates to maximize room revenue according to Company standards

  • Coordinate with clients and Guest Relations Team of Maison Privee for bookings, room availabilities, and extra services

  • Upselling

  • Enter reservations into the database according to standard operating procedures

  • Maintain accurate files and reports

  • Ensure quality of work provided meets the expectations of the Company

  • Perform other relevant assignments as requested

Skills & Experience

To be an effective Reservations Agent, the candidate must demonstrate:

  • Minimum of 2-year experience in a similar role with a hotel or holiday home operator required

  • Bachelors degree or diploma

  • Fluent English mandatory 

  • Responsible, motivated, team player 

  • Must possess a customer first mentality

  • Exceptional interpersonal skills

  • Good skills with numbers

  • Able to take on a task and see it through to completion

  • Strong communication skills

  • Creative talents and the ability to solve tough problems on the fly without having to seek assistance

  • The ability to handle pressure

  • Skill in prioritizing and managing multiple tasks at the same time

  • Attention to detail

  • Excellent time management and organisation

  • Hospitality background is a must

 

 


Languages
English (fluent), Arabic (desired), Russian (desired).

 

To Apply

Please send your résumé, along with a cover letter explaining why you are a good fit for this role to careers@themaisonprivee.com with the words 'Hotel Reservations Agent' in the email subject